Terms & Conditions

Wishlists. A wishlist is not a confirmed booking. Our team reviews every wishlist and confirms availability before invoicing. Payment is made after confirmation.

Rental Terms & Conditions

1. Booking confirmation. To secure your rental booking, we require full payment + deposit (refundable) at least one week before the collection date — this allows us sufficient time to make the necessary preparations. Without payment, slots/items will not be reserved. Proof of payment (receipt / transaction slip) must be shared with us once payment is made.

2. Cancellation & refund. Cancellation less than 2 weeks before the collection date is non-refundable. Rescheduling is subject to item availability and must be requested at least 1 week in advance.

3. Rental period. All rentals carry a minimum duration of 3 days, starting on your pickup/delivery date, and can be extended up to 31 days. The rental period is based on the agreed duration stated in your quotation/invoice. Late return will incur additional charges (see Pricing & Rental Duration).

4. Condition of rental items. Our rental props are not in brand-new or flawless condition, as they are reused items. All items will be cleaned and touched up before delivery or setup to ensure presentable condition.

5. Care of items. Customers are responsible for the rented items during the rental period. Any damage, loss, or missing parts will be charged accordingly. Rental items need to be returned in their original condition, with wrapping/boxes.

6. Deposit. The deposit is refundable when items are returned without any damage. Deposit returns are processed within 4–7 working days. See the Deposit Policy.

7. Acceptance of terms. Proceeding with payment indicates acceptance of the above terms and conditions.

Delivery-only items. Items marked "Delivery only" cannot be self-collected; delivery and setup by our team is required (see Delivery & Pickup).